Telecaller

Doctors Time wants to bring on a Telecaller for its Siripuram, Visakhapatnam team. The team is filling 5 vacancies. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Active listening, Typing speed, Hindi and English, CRM tools
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone polite and patient

What you will do

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

Job details

• Job location: Siripuram, Visakhapatnam, Andhra Pradesh
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 5

Interested? Apply now on BetterJobs with your resume — Doctors Time reviews applications regularly.