Telecaller

A new Telecaller role is open at Doon Deck, Balawala, Dehradun. You can earn up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Compensation

Compensation: ₹10,000 – ₹12,000 per month.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Hindi and English, Typing speed, CRM tools, Active listening
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Position details

• Work location: Balawala, Dehradun, Uttarakhand
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Doon Deck.