Telecalling Team Leader

A new Telecalling Team Leader role is open at Dotto Business Solutions Pvt. Ltd., Sector 18 - Gurgaon, Delhi. 30 candidates will be hired for this role. Salary is up to ₹35,000/month.

In the employer’s words

A Telecaller Team Leader Manages, Motivates, And Trains A Team Of Telecallers To Achieve Daily/Monthly Sales Or Customer Service Targets. They Monitor Call Quality, Handle Escalations, Analyze Performance Metrics (Kpis), And Maintain Discipline To Ensure High Productivity And Adherence To Company Policies. Type : Sales, Outbound | Languages : Hindi, English

Requirements

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: English, Hindi, Outbound, Sales
• Good English
• Freshers can apply
• Type: Sales, Outbound
• Languages: Hindi, English
• You are calm under pressure and patient

Salary

Salary: ₹25,000 – ₹35,000 per month, based on skills and experience.

What you will do

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Position details

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Vacancies: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Job type: Full time

Apply today and take the next step in your career with Dotto Business Solutions Pvt. Ltd..