Ndr (Non-Delivery Report)Executive ...

Join Dr. Ayurveda India Pvt Ltd as a Ndr (Non-Delivery Report)Executive ... in Rohini Sec 24, Block-C, Delhi. The team is filling 10 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Ndr Executive Job Descriptionrole: Handle Non-Delivery Reports (Ndr) And Ensure Maximum Successful Deliveries.Responsibilities:Call Customers For Ndr/Failed Delivery Orders And Confirm Delivery.Coordinate With Delivery Partners For Re-Attempts.Resolve Issues Like Customer Unavailable, Wrong Address, Refusal, Unreachable, Etc.Follow Up. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi

What you get

Compensation: ₹14,000 – ₹18,000 per month.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi
• A patient, calm under pressure attitude

Quick facts

• Work location: Rohini Sec 24, Block-C, Delhi, Delhi
• Openings: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time

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