Team Leader

Dr Itm Private Limited wants to bring on a Team Leader for its Mohali team. Freshers can apply. You can earn up to ₹37,000/month. There are 30 open positions.

In the employer’s words

Dr. Itm Cx Hiring Team Leader (Bpo)Position: Team Leader Bpo Experience Required: Minimum 1 Year Documented Bpo Experience (Mandatory)Key Responsibilities: Manage And Lead A Team Of Agents Ensure Daily Targets And Kpis Are Achieved Monitor Calls, Performance, And Quality Standards Provide Coaching, Feedback, And Motivation To The Teamprepa. Type : Inbound, Outbound, Domestic | Languages : Punjabi, Hindi, English

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Salary and benefits

Salary: ₹28,000 – ₹37,000 per month, based on skills and experience.

Candidate profile

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Punjabi
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Punjabi, Hindi, English
• Someone polite and customer-first

Quick facts

• Work location: Mohali, Punjab
• Work type: On-site
• Openings: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Dr Itm Private Limited.