Senior Customer Care Associate

Dr. P. Bhasin Pathlabs is looking for a Senior Customer Care Associate to join its team in Greater Kailash - 1, Delhi. There are 4 open positions. The pay goes up to ₹40,000/month.

Note from the employer

We Are Hiring Customer Care Executives For A Reputed Healthcare/Diagnostic Lab. Location: Greater Kailash-1, New Delhi Salary: 27,000 45,000/Month Male & Female Candidates Freshers & Experienced Both Can Apply Requirements:* Excellent Communication Skills* Bpo / Domestic Inbound / Voice Process Experience Preferred* Good Custom. More Than 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

Your responsibilities

As a Senior Customer Care Associate, your work will include:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹25,000 – ₹40,000 per month.

Requirements

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, Inbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone customer-first and polite

Quick facts

• Location: Greater Kailash - 1, Delhi, Delhi
• Job type: Full time
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 4
• Interview: 02:00 AM - 5:00 PM | Monday to Friday

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