Voice Process Associate

Dr.Positive Health Science Pvt Ltd is hiring a Voice Process Associate in Kukatpally, Hyderabad. The pay goes up to ₹16,000/month. 20 candidates will be hired for this role.

In the employer’s words

Handling Customer Quires Through Calls. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Telugu

Salary and benefits

Compensation: ₹14,000 – ₹16,000 per month.

Eligibility

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Sales, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Telugu
• You are calm under pressure and customer-first

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Kukatpally, Hyderabad, Telangana
• Vacancies: 20
• Working hours: 9:30 AM - 6:30 PM
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Dr.Positive Health Science Pvt Ltd.