Telecaller

Dr. Real Dor wants to bring on a Telecaller for its Saguna More, Patna team. The team is filling 2 vacancies. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Your responsibilities

As a Telecaller, your work will include:

• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Hindi and English, Typing speed, Complaint handling and Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and customer-first

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

Job details

• Work location: Saguna More, Patna, Bihar
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Vacancies: 2

Ready to start? Upload your resume and apply to Dr. Real Dor today.