Telecaller

Dr Ujjal Dey (Dr Dey'S Herbocare) wants to bring on a Telecaller for its Barrackpore, Kolkata team. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.

Candidate profile

• Open to freshers
• Education: Tenth Pass
• Skills: Active listening, Complaint handling, Typing speed, Verbal communication
• No English required
• Freshers can apply

Compensation

You will be paid ₹10,000 – ₹12,000 per month.

Job at a glance

• Work location: Barrackpore, Kolkata, West Bengal
• Openings: 1
• Employment type: Full time
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Dr Ujjal Dey (Dr Dey'S Herbocare) today.