Tele Caller

DreamDesk is hiring a Tele Caller in Sevoke Road, Siliguri. 25 candidates will be hired for this role. The pay goes up to ₹15,000/month.

Employer’s description

The Role Of The Tele-Cousellor Is To Connect With The Students Who Have Completed Their Class 12 Examinations And Is Confused About Their Career. The Tele-Counsellor Helps Them By Giving Them Solution To Their Career Problems And Invites Them For A Career Counselling Session Where Our Expert Counsellors Help Those Students To Find The Right Path.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: CRM tools, Hindi and English, Active listening, Typing speed
• Female Only
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Salary

Compensation: ₹10,000 – ₹15,000 per month.

Job at a glance

• Location: Sevoke Road, Siliguri, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Work mode: On-site
• Job type: Full time
• Timings: 10 AM - 7 PM | Monday to Saturday

Click Apply to send your profile to DreamDesk. It takes less than a minute.