Telecaller

DS Group Of Company has an opening for a Telecaller based in Uppal, Hyderabad. Salary is up to ₹22,000/month. No experience? You can still apply.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Hindi and English, CRM tools, Verbal communication and Complaint handling
• Female Only
• Basic English
• Freshers can apply
• You are customer-first and polite

Salary

You will be paid ₹18,000 – ₹22,000 per month.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• You'll handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA.
• You'll log every interaction and its outcome in the support system.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

Position details

• Work location: Uppal, Hyderabad, Telangana
• Vacancies: 1
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to DS Group Of Company today.