Shift Incharge

Duovest Partners Llp wants to bring on a Shift Incharge for its Gumasta Nagar, Indore team. The team is filling 2 vacancies. The pay goes up to ₹20,000/month.

In the employer’s words

Manage Grocery Store Operations With Team Size Of 5-30, Timely Packing Of Orders, Daily Inwarding And Put Away Of Incoming Material, Reporting Damage And Shortage Of Incoming Material, Preventing Theft In Store, Arranging Store Properly. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Pay and perks

You will be paid ₹16,000 – ₹20,000 per month.

Eligibility

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Outbound
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English
• You are polite and calm under pressure

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Position details

• Location: Gumasta Nagar, Indore, Madhya Pradesh
• Openings: 2
• Employment type: Full time
• Interview timings: 10:00 AM - 8:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: Rotational Shifts 7 am to 4 pm | Afternoon 3pm to 12 pm | Night 11 pm to 8 am | Monday to Sunday

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