Team Manager

Dvp Fin World is looking for a Team Manager to join its team in Kolathur, Chennai. There are 2 open positions. You can earn up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Tamil

Salary and benefits

You will be paid ₹20,000 – ₹40,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Sales, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Tamil
• Someone patient and calm under pressure

Roles and responsibilities

As a Team Manager, your work will include:

• You will meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Work location: Kolathur, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Employment type: Full time

Ready to start? Upload your resume and apply to Dvp Fin World today.