Team Leader

Dynasty Hr Solutions wants to bring on a Team Leader for its Sector 18 - Gurgaon, Delhi team. There are 10 open positions. The pay goes up to ₹40,000/month.

Employer’s description

Performance Management: Setting Clear Team Goals, Delegating Tasks Based On Team Member Strengths, And Tracking Progress Toward Targets.Motivation & Coaching: Inspiring Team Members, Fostering A Positive Work Environment, And Providing Mentoring Or Individualized Coaching To Improve Performance.Communication: Reporting On Team Performance To Manage. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

The salary for this role is ₹30,000 – ₹40,000 per month.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone polite and calm under pressure

Job details

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Work mode: Work from office
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Dynasty Hr Solutions. It takes less than a minute.