Telecaller

Looking for a Telecaller role in Janak Puri, Delhi? E-Commerce is hiring now. Great for first-time job seekers. Salary is up to ₹20,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Verbal communication, Complaint handling, Active listening and CRM tools
• Basic English
• Freshers can apply

Roles and responsibilities

• You'll follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets

Job details

• Location: Janak Puri, Delhi, Delhi
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1

Interested? Apply now on BetterJobs with your resume — E-Commerce reviews applications regularly.