Tele Caller

Earth Stone Global (Unit 1) wants to bring on a Tele Caller for its Tonk Road, Jaipur team. The pay goes up to ₹12,000/month. 2 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Compensation

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Key responsibilities

• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Verbal communication, CRM tools, Complaint handling, Hindi and English
• Basic English
• 1 - 2 Years Experience Compulsory.

Job details

• Location: Tonk Road, Jaipur, Rajasthan
• Job type: Full time
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

Ready to start? Upload your resume and apply to Earth Stone Global (Unit 1) today.