Operation Manager

Ecfs Private Limited has an opening for an Operation Manager based in Prahlad Nagar, Ahmedabad. You can earn up to ₹6,00,000/month. There are 2 open positions.

Employer’s description

*Hiring An Experienced Operation Manager For Housekeeping Operations In Ahmedabad* Manage Manpower Deployment, Supervisors, Client Coordination, And Site Operations*Handle Reporting, Staff Performance, Discipline, And Issue Resolution* Required: 35 Years Of Facility Management Experience* Strong Leadership, Communication, Customer Service,. More Than 2 Years Experience Compulsory.

Who can apply

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Hindi and English, Typing speed, CRM tools, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• Someone patient and calm under pressure

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

The salary for this role is ₹30,000 – ₹6,00,000 per month.

Job details

• Location: Prahlad Nagar, Ahmedabad, Gujarat
• Openings: 2
• Job type: Full time
• Interview: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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