Ecommerce Account Manager

Ecom Influencer is looking for an Ecommerce Account Manager to join its team in Althan, Surat. No experience? You can still apply. There are 2 open positions. You can earn up to ₹18,000/month.

Note from the employer

Responsible For Providing Business Solutions, Analyse And Resolve Issues, Increase Business Profit. Basic Excel | Skills Needed : Computer, Email

Your responsibilities

As an Ecommerce Account Manager, your work will include:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You'll follow call scripts and update customers on ticket status.
• You'll identify upsell opportunities where relevant.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Basic Excel, Computer, Email
• Basic English
• Freshers can apply
• Basic Excel
• Skills Needed: Computer, Email

What you get

Compensation: ₹12,000 – ₹18,000 per month.

Quick facts

• Job location: Althan, Surat, Gujarat
• Employment type: Full time
• Shift: 10:00 am - 7:00pm | Monday to Saturday
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Vacancies: 2
• Work type: Office-based

Ready to start? Upload your resume and apply to Ecom Influencer today.