Customer Support Executive

A new Customer Support Executive role is open at Ecom Retails Ecommerce Private Limited, Mulund West, Mumbai. Salary is up to ₹25,000/month. The team is filling 5 vacancies.

In the employer’s words

Create And Maintain Records Of Customer Interactions. Handle Returns, Exchanges, And Other Customer Service Issues Related To Online Purchases. Collaborate With Internal Teams To Develop And Implement Strategies To Improve Account Health And Customer Satisfaction. Prepare And Deliver Regular Reports On Account Health And Customer Satisfaction. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• You will prepare quotations and close deals with decision makers.
• Follow up on leads and convert them into sales
• Identify and approach new customers in the assigned territory
• Record visits, calls and orders in the CRM or daily report

What you get

You will be paid ₹15,000 – ₹25,000 per month.

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Customer handling, Negotiation, Lead generation, Target achievement
• Good English
• 1 - 2 Years Experience Compulsory.
• You are self-motivated and confident

Job details

• Work location: Mulund West, Mumbai, Maharashtra
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Work type: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Ecom Retails Ecommerce Private Limited.