Walk In Customer Support Executive

Ecom Retails Ecommerce Private Limited wants to bring on a Walk In Customer Support Executive for its Nahur West, Mumbai team. The team is filling 5 vacancies. Salary is up to ₹25,000/month.

Note from the employer

Handle Customer Queries, Complaints, And Calls. Resolve Negative Customer Experiences And Help Reduce Order Defect Rate (Odr). Follow Up With Customers For Issue Resolution And Encourage Positive Feedback/Reviews. Coordinate With Internal Teams For Quick Order Resolution And Ensure Customer Satisfaction. Type : Domestic, Outbound, Inbound | Languages : Marathi, Hindi, English

Skills and qualifications

• Freshers are welcome to apply
• Education: Tenth Pass
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound
• Basic English
• Freshers can apply
• Type: Domestic, Outbound, Inbound
• Languages: Marathi, Hindi, English
• You are patient and customer-first

Salary and benefits

The salary for this role is ₹12,000 – ₹25,000 per month.

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Nahur West, Mumbai, Maharashtra
• Work mode: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Openings: 5
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ecom Retails Ecommerce Private Limited reviews applications regularly.