Ecommerce Account Manager

Start your next role as an Ecommerce Account Manager with Ecommerce Experts in Sapna Sangita Road, Indore. There are 2 open positions. Salary is up to ₹25,000/month.

Employer’s description

Company: Ecommerce Expertslocation: 207, Navrang Plaza, Sapna Sangeeta Road, Indorejob Type: Full-Time (Work From Office Only)Experience: Fresher / Experiencedsalary: As Per Experience And Interviewjob Summaryecommerce Experts Is Hiring An Amazon Account Manager To Handle End-To-End Amazon Seller Account Operations.The Role Includes Product. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Hindi and English, Verbal communication, Complaint handling, CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.

What you get

You will be paid ₹14,000 – ₹25,000 per month.

Key responsibilities

In this role, you will:

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Sapna Sangita Road, Indore, Madhya Pradesh
• Work mode: Work from office
• Employment type: Full time
• Interview timings: 04:01 PM - 6:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2

Apply today and take the next step in your career with Ecommerce Experts.