Qa / Qc Analyst

Ecpl wants to bring on a Qa / Qc Analyst for its HBR Layout, Bengaluru team. The team is filling 2 vacancies. Salary is up to ₹30,000/month.

In the employer’s words

Bpo Quality Analyst (Qa) Job Descriptionroles & Responsibilities Monitor And Evaluate Customer Calls, Chats, And Emails. More Than 2 Years Experience Compulsory.

Salary

The salary for this role is ₹25,000 – ₹30,000 per month.

Key responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• You will identify upsell opportunities where relevant.

Requirements

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Typing speed, Verbal communication, Active listening and CRM tools
• Good English
• More Than 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Job details

• Location: HBR Layout, Bengaluru, Karnataka
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Openings: 2

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