Customer Support Engineer

A new Customer Support Engineer role is open at Efficient Distributor Pvt Ltd, Darshan Purwa, Kanpur. There are 2 open positions. The pay goes up to ₹30,000/month.

Note from the employer

Drive Sales By Engaging With Businesses To Offer Customized Solutions. Negotiate Contracts, Close Deals, And Maintain Long-Term Client Relationships. Monitor Market Trends To Identify Growth Opportunities. 1 - 2 Years Experience Compulsory. | Basic Excel, Manage Operations | Skills Needed : Email

Salary and benefits

You will be paid ₹20,000 – ₹30,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Skills: Basic Excel, Email, Manage Operations
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Basic Excel, Manage Operations
• Skills Needed: Email
• Someone polite and calm under pressure

What the job involves

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

Quick facts

• Location: Darshan Purwa, Kanpur, Uttar Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based

If this job suits you, apply now — shortlisted candidates will be contacted by Efficient Distributor Pvt Ltd.