Voice Process Associate

Join Egrove System Pvt Ltd as a Voice Process Associate in Anna Salai, Chennai. Salary is up to ₹30,000/month. 30 candidates will be hired for this role. Great for first-time job seekers.

Note from the employer

Voice Process Handle Customer Calls Professionallyresolve Customer Queries And Complaintsprovide Information About Products/Servicesmake Outbound Calls When Requiredupdate Customer Details In Crmescalate Difficult Issues To The Team Leadermeet Call-Quality And Productivity Targetsmaintain Good Customer Satisfaction. Languages : Malayalam, Tamil, Telugu, Kannada, English

Salary and benefits

Compensation: ₹20,000 – ₹30,000 per month.

Roles and responsibilities

As a Voice Process Associate, your work will include:

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Malayalam, Tamil, Telugu, Kannada, English
• A calm under pressure, customer-first attitude

Quick facts

• Work location: Anna Salai, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30
• Work type: Work from office

Click Apply to send your profile to Egrove System Pvt Ltd. It takes less than a minute.