Customer Support Specialist

Start your next role as a Customer Support Specialist with Ekant Infotech in Khurram Nagar, Lucknow. The pay goes up to ₹30,000/month.

Note from the employer

A Customer Support Specialist Acts As The Primary Point Of Contact For Customers, Resolving Inquiries And Issues To Ensure Satisfaction. They Handle Communications Across Channels Like Phone, Email, Chat, And Social Media. (Key Responsibilities)-Respond Promptly To Customer Questions About Products, Services, Billing, Or Orders Via Multiple Channels.Troubleshoot Problems, Provide Solutions Or Alternatives, And Escalate Complex Issues To Relevant Teams.Maintain Accurate Records Of Interactions, Update Databases, And Track Tickets In Help Desk Software.Gather Feedback, Report On Trends Or Product Issues, And Suggest Improvements To Processes. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Pay and perks

The salary for this role is ₹25,000 – ₹30,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, International
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English
• A polite, calm under pressure attitude

Your responsibilities

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

Quick facts

• Location: Khurram Nagar, Lucknow, Uttar Pradesh
• Job type: Full time
• Work mode: Work from office
• Working hours: 07:30 pm - 4:30am | Monday to Friday
• Openings: 1
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Ready to start? Upload your resume and apply to Ekant Infotech today.