Bpo Team Leader

Eleanor Technologies Pvt Ltd is looking for a Bpo Team Leader to join its team in HSR Layout Sector 4, Bengaluru. The pay goes up to ₹30,000/month. 2 candidates will be hired for this role.

In the employer’s words

Lead, Motivate, And Manage A Team Of Telecallers To Achieve Daily, Weekly, And Monthly Targets.Monitor Individual And Team Performance Through Kpis Such As Productivity, Conversion Rate, Quality, Attendance, And Adherence.Conduct Regular Coaching Sessions, Feedback Meetings, And Performance Reviews.Train New Hires And Provide Ongoing Skill Dvt. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales, Domestic | Languages : English, Kannada | Preferred Experience In : Real Estate

Your responsibilities

As a Bpo Team Leader, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.

Salary

You will be paid ₹16,000 – ₹30,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Domestic, English, Inbound, Kannada, Outbound, Real Estate and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales, Domestic
• Languages: English, Kannada
• Preferred Experience In: Real Estate

Job details

• Job location: HSR Layout Sector 4, Bengaluru, Karnataka
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time

Click Apply to send your profile to Eleanor Technologies Pvt Ltd. It takes less than a minute.