Chat Process Executive

Start your next role as a Chat Process Executive with Elevatex Solutions in Sector 18 - Gurgaon, Delhi. There are 25 open positions. Salary is up to ₹25,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Hindi, English

What you will do

As a Chat Process Executive, your work will include:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant.
• You'll resolve queries and complaints with patience and accuracy.

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English

Pay and perks

The salary for this role is ₹15,000 – ₹25,000 per month.

Job details

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Work mode: Work from office
• Vacancies: 25
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Elevatex Solutions reviews applications regularly.