Customer Care Specialist

Join Elinor Jewels as a Customer Care Specialist in Adajan, Surat. The pay goes up to ₹30,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Gujarati, Hindi, English

Pay and perks

The salary for this role is ₹25,000 – ₹30,000 per month.

Eligibility

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Gujarati, Hindi and Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Gujarati, Hindi, English
• Someone patient and calm under pressure

Day-to-day work

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Position details

• Work location: Adajan, Surat, Gujarat
• Vacancies: 1
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Timings: 10:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Elinor Jewels.