L1 Support Executive

Em-Cyberspace Services Pvt Ltd has an opening for a L1 Support Executive based in Rasulgarh, Bhubaneswar. There are 2 open positions. You can earn up to ₹20,000/month.

In the employer’s words

Manage Inbound And Outbound Customer Calls, Resolve Queries, Complaints, Billing And Service Requests In An Isp Environment. Coordinate With Technical Teams, Ensure Timely Issue Resolution, Maintain Customer Records, Support Renewals And Retention Activities, Conduct Site Visits When Required, And Ensure Excellent Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Inbound and Outbound
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound

What you get

Compensation: ₹15,000 – ₹20,000 per month.

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Position details

• Location: Rasulgarh, Bhubaneswar, Odisha
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 2
• Timings: 24X7 Rotational shifts, General Shift Per Staff, 6 days working

Apply today and take the next step in your career with Em-Cyberspace Services Pvt Ltd.