Telecaller

Join Emcog Soutions as a Telecaller in Thiruverkadu, Chennai. There are 2 open positions. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Salary and benefits

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Verbal communication, CRM tools, Typing speed and Complaint handling
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A customer-first, calm under pressure attitude

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Thiruverkadu, Chennai, Tamil Nadu
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Emcog Soutions today.