Email Support Executive Chat Suppor...

A new Email Support Executive Chat Suppor... role is open at Emps, Sector 18 - Gurgaon, Delhi. The pay goes up to ₹24,000/month. 25 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Malayalam, Tamil, Telugu, Bengali, Kannada, English

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹16,000 – ₹24,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Kannada, Malayalam, Tamil, Telugu
• Good English
• Freshers can apply
• Languages: English, Malayalam, Tamil, Telugu, Bengali, Kannada, English

Quick facts

• Location: Sector 18 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Openings: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Emps.