Incident Opration

Start your next role as an Incident Opration with Emrold Management Services Pvt. Ltd in Kursi Road, Lucknow. The team is filling 10 vacancies. No experience? You can still apply. Salary is up to ₹15,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi

Requirements

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: Hindi
• Male Only
• Basic English
• Freshers can apply
• Languages: Hindi
• Someone polite and customer-first

Salary

You will be paid ₹14,500 – ₹15,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Kursi Road, Lucknow, Uttar Pradesh
• Vacancies: 10
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Emrold Management Services Pvt. Ltd today.