Field Collection Team Leader

A new Field Collection Team Leader role is open at Enlist Management Consultants Private Limited (Enlist Management Consultants Pvt Ltd), Begumpet, Hyderabad. There are 20 open positions. Salary is up to ₹35,000/month.

Employer’s description

Team Lead Collections Drives The Collection And Recovery Of Outstanding Sme Business Loan Accounts, Leads A Team Of Collections Specialists, And Ensures Portfolio Quality And Compliance With Internal Policies And Regulatory Guidelines. This Role Blends Leadership, Strategy, Credit Risk Oversight, And Stakeholder Engagement To Reduce Delinquencies. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Hindi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Salary

The salary for this role is ₹20,000 – ₹35,000 per month.

Job at a glance

• Job location: Begumpet, Hyderabad, Telangana
• Work type: Office-based
• Employment type: Full time
• Openings: 20
• Interview timings: 10.00 AM - 5.30: PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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