Senior Collection Officer

Enlist Management Consultants Private Limited is looking for a Senior Collection Officer to join its team in Nanpura, Surat. Salary is up to ₹25,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Supervise A Team Of Field Collection Executives. Assign Collection Targets And Monitor Team Performance. Plan Daily Field Visits And Collection Activities. Track Overdue Accounts And Ensure Timely Recovery .Review Collection Reports And Maintain Accurate Records. Provide Guidance, Training, And Support To Collection Staff. 1 - 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Pay and perks

Salary: ₹22,000 – ₹25,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Tenth Pass
• Good knowledge of Complaint handling, Verbal communication, CRM tools and Typing speed
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and customer-first

Job details

• Location: Nanpura, Surat, Gujarat
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Job type: Full time
• Work type: Work from office

Apply today and take the next step in your career with Enlist Management Consultants Private Limited.