Senior Manager

Looking for a Senior Manager role in Kudlu Gate, Bengaluru? Enlist Management Consultants Private Limited is hiring now. You can earn up to ₹50,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Pay and perks

The salary for this role is ₹40,000 – ₹50,000 per month.

Skills and qualifications

• At least 2 years of relevant experience
• Education: Graduate
• Skills: Active listening, Verbal communication, Complaint handling, Typing speed
• Basic English
• More Than 2 Years Experience Compulsory.
• A customer-first, patient attitude

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Kudlu Gate, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Enlist Management Consultants Private Limited reviews applications regularly.