Telecaller

Enoch Renault is hiring a Telecaller in Kottara, Mangaluru. The team is filling 2 vacancies. You can earn up to ₹15,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. More Than 2 Years Experience Compulsory.

Who can apply

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Typing speed, Verbal communication, Active listening and CRM tools
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

Salary

The salary for this role is ₹15,000 per month.

Roles and responsibilities

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.

Quick facts

• Work location: Kottara, Mangaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 2

Apply today and take the next step in your career with Enoch Renault.