Bpo Trainer

Enser Communications Limited wants to bring on a Bpo Trainer for its Mansarovar, Jaipur team. Salary is up to ₹40,000/month. 2 candidates will be hired for this role.

Note from the employer

Lead And Motivate Bpo Telecallers Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and calm under pressure

Compensation

The salary for this role is ₹25,000 – ₹40,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA.

Job details

• Job location: Mansarovar, Jaipur, Rajasthan
• Openings: 2
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Enser Communications Limited.