Relationship Manager

Looking for a Relationship Manager role in Machavaram, Vijayawada? Ensetu Solutions Private Limited is hiring now. Salary is up to ₹45,000/month. There are 5 open positions.

Employer’s description

Gold Loan Executive With 1-2 Years Of Experience In Gold Appraisal, Valuation, And Handling. Ensures Accurate Assessment, Proper Stone Deduction, And Avoids Spurious Ornaments. Handles Kyc Verification, Customer Onboarding, And Loan Processing. Builds Relationships, Generates Leads, And Supports Business Growth. 1 - 2 Years Experience Compulsory.

What you will do

In this role, you will:

• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Typing speed, Complaint handling, Hindi and English, CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, customer-first attitude

Salary and benefits

The salary for this role is ₹28,000 – ₹45,000 per month.

Job at a glance

• Job location: Machavaram, Vijayawada, Andhra Pradesh
• Work mode: On-site
• Employment type: Full time
• Openings: 5
• Interview: 10:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM

If this job suits you, apply now — shortlisted candidates will be contacted by Ensetu Solutions Private Limited.