Customer Support Manager

A new Customer Support Manager role is open at Envision Realty Management, Eastern Metropolitan Bypass, Kolkata. Salary is up to ₹24,000/month. There are 3 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Bengali, Hindi, English

Your responsibilities

• You will log every interaction and its outcome in the support system.
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.

What we are looking for

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of Bengali, English and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Bengali, Hindi, English
• You are polite and calm under pressure

What you get

You will be paid ₹15,000 – ₹24,000 per month.

Job details

• Work location: Eastern Metropolitan Bypass, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Openings: 3
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Envision Realty Management today.