Customer Service Team Lead

EOS Globe is looking for a Customer Service Team Lead to join its team in Mohali. The pay goes up to ₹30,000/month. There are 10 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Telugu

Pay and perks

Compensation: ₹25,000 – ₹30,000 per month.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Hindi and Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Telugu

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.

Job at a glance

• Location: Mohali, Punjab
• Job type: Full time
• Vacancies: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — EOS Globe reviews applications regularly.