International Voice Process Agent

Epicsouled Trends Private Limited wants to bring on an International Voice Process Agent for its Laxmi Nagar, Delhi team. 30 candidates will be hired for this role. The pay goes up to ₹22,000/month.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Sales | Languages : Hindi, English

Salary

You will be paid ₹17,000 – ₹22,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English, Hindi, International, Sales
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales
• Languages: Hindi, English
• A customer-first, polite attitude

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll identify upsell opportunities where relevant.

Position details

• Location: Laxmi Nagar, Delhi, Delhi
• Shift: 10:00 PM - 7:00 AM | Monday to Saturday
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30
• Employment type: Full time

Ready to start? Upload your resume and apply to Epicsouled Trends Private Limited today.