Bpo Manager

Epione Paincare Pvt Ltd is hiring a Bpo Manager in Egmore, Chennai. Salary is up to ₹30,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English, Tamil

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Pay and perks

You will be paid ₹25,000 – ₹30,000 per month.

What we are looking for

• 2+ years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, Outbound and Tamil
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English, Tamil
• Someone patient and polite

Job at a glance

• Location: Egmore, Chennai, Tamil Nadu
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 2

Ready to start? Upload your resume and apply to Epione Paincare Pvt Ltd today.