Customer Care Executive

Esanchar is looking for a Customer Care Executive to join its team in Khosbagan. You can earn up to ₹12,000/month.

Employer’s description

Travel Aganecy Ticket Booking Agent. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound, International | Languages : Bengali, Hindi, English

Day-to-day work

As a Customer Care Executive, your work will include:

• You'll resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Salary and benefits

The salary for this role is ₹10,000 – ₹12,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, Domestic, English, Hindi, International, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound, International
• Languages: Bengali, Hindi, English

Position details

• Job location: Khosbagan
• Work type: Office-based
• Vacancies: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 8:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Esanchar today.