Service Coordinator

Looking for a Service Coordinator role in Saravanampatti, Coimbatore? Ess Emm Services (Essemm Services) is hiring now. Salary is up to ₹15,000/month. Great for first-time job seekers. 5 candidates will be hired for this role.

Employer’s description

Coordinate With Customers, Technicians And Update The Information Into System To Follow-Up. Type : Inbound, Domestic | Languages : Malayalam, Tamil, English, Hindi

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi, Inbound, Malayalam and Tamil
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Malayalam, Tamil, English, Hindi
• You are patient and customer-first

Salary and benefits

The salary for this role is ₹10,000 – ₹15,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Position details

• Job location: Saravanampatti, Coimbatore, Tamil Nadu
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Openings: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Ess Emm Services (Essemm Services) reviews applications regularly.