Service & Operations Executive

Essence Constro Equipments Pvt, Ltd, has an opening for a Service & Operations Executive based in Cherlapally, Hyderabad. You can earn up to ₹25,000/month.

Note from the employer

Handling Breakdowns, Service Scheduling & Client Coordinationmanaging Technicians & Ensuring Timely Issue Resolutionlead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Eligibility

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: Active listening, Verbal communication, CRM tools, Typing speed
• Basic English
• More Than 2 Years Experience Compulsory.

Your responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

You will be paid ₹18,000 – ₹25,000 per month.

Job details

• Location: Cherlapally, Hyderabad, Telangana
• Vacancies: 1
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Essence Constro Equipments Pvt, Ltd, today.