Service Coordinator

Essence Constro Equipments Pvt, Ltd, has an opening for a Service Coordinator based in Uppal, Hyderabad. Salary is up to ₹22,000/month.

Note from the employer

Handling Breakdowns, Service Scheduling & Client Coordinationmanaging Technicians & Ensuring Timely Issue Resolution. More Than 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

Compensation

You will be paid ₹18,000 – ₹22,000 per month.

Your responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

What we are looking for

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Telugu
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English
• Someone polite and patient

Job at a glance

• Job location: Uppal, Hyderabad, Telangana
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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