International Voice Process Agent

Esta Global has an opening for an International Voice Process Agent based in Salt Lake, Kolkata. The team is filling 3 vacancies. Salary is up to ₹30,000/month.

Employer’s description

Join Esta Global As An International Voice Process Agent! Handle Outbound Calls To Uk/Us Clients, Connect With Leads, Understand Requirements, Explain Services, And Follow Up. Candidates With Experience In International Voice, Telecalling, Or Customer Service Preferred. Strong English Communication And Client-Handling Skills Essential. 1 - 2 Years Experience Compulsory. | Type : International, Sales | Marketing | Languages : English

Salary

Salary: ₹18,000 – ₹30,000 per month, based on skills and experience.

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, International, Marketing and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales
• Marketing
• Languages: English
• A customer-first, patient attitude

What you will do

As an International Voice Process Agent, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Position details

• Location: Salt Lake, Kolkata, West Bengal
• Employment type: Full time
• Work type: On-site
• Working hours: 10:00 AM - 7:00 PM | Monday to Friday
• Interview: 11:00 AM - 7:00 PM | Monday to Friday
• Openings: 3

Ready to start? Upload your resume and apply to Esta Global today.