Telecaller

A new Telecaller role is open at Esteem Think Tank, Jubilee Hills, Hyderabad. You can earn up to ₹20,000/month. Great for first-time job seekers.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹20,000 per month.

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of CRM tools, Typing speed, Hindi and English and Active listening
• Female Only
• Basic English
• Freshers can apply

Job details

• Location: Jubilee Hills, Hyderabad, Telangana
• Work mode: Work from office
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Esteem Think Tank reviews applications regularly.