Telecaller

Esycod is hiring a Telecaller in Sector-20, Chandigarh. You can earn up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Who can apply

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Hindi and English, Active listening, CRM tools and Complaint handling
• Basic English
• Freshers can apply
• A customer-first, patient attitude

Day-to-day work

As a Telecaller, your work will include:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹12,000 – ₹18,000 per month, based on skills and experience.

Quick facts

• Location: Sector-20, Chandigarh, Chandigarh
• Job type: Full time
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Esycod.