International Voice Process Agent

Ethereal Assurance Pvt Ltd wants to bring on an International Voice Process Agent for its Sector 74 A - Gurgaon, Delhi team. You can earn up to ₹25,000/month. The team is filling 25 vacancies.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. We Provide Good Incentives Structure To All Emplopyees. Type : International, Outbound, Inbound, Sales | Languages : English

Your responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of English, Inbound, International, Outbound and Sales
• Good English
• Freshers can apply
• Type: International, Outbound, Inbound, Sales
• Languages: English
• You are customer-first and polite

Position details

• Job location: Sector 74 A - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Working hours: 2:00 PM - 11:30 PM | Monday to Friday (Weekends off) | We're available for calls from 12pm to 8pm, if you need to reach
• Openings: 25
• Interview: 2:00 PM - 7:00 PM | Monday to Friday (Weekends off) | We're available for calls from 12pm to 8pm, if you need to reach us after 8pm, please send a text and we'll respond as soon as possible.
• Work mode: Office-based

Interested? Apply now on BetterJobs with your resume — Ethereal Assurance Pvt Ltd reviews applications regularly.